Location: Monrovia, Liberia

Position Overview:

As a Call Center Agent at BNS Technology Solutions in Monrovia, Liberia, you will be our client's first point of contact, providing exceptional customer service and support. This role involves handling inbound calls and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. We welcome entry-level and mid-level applicants who are passionate about technology and helping others.

Key Responsibilities:

• Answer inbound calls promptly and professionally.

• Conduct outbound calls to potential and existing customers to introduce and promote BNS clients' products and services.

• Identify customer needs, clarify information, and provide solutions or alternatives.

• Resolve customer issues efficiently and accurately, escalating complex issues to senior staff as necessary.

• Keep records of all conversations in our call center database.

• Follow communication scripts when handling different topics and have the flexibility to adapt to conversations as needed.

• Build sustainable relationships and engage customers by going the extra mile.

• Meet personal/team qualitative and quantitative targets.

• Achieve and exceed set performance targets in sales and call metrics.

Requirements:

• College degree; further education or certification in customer service is a plus.

• Proven customer support experience or experience as a client service representative, especially in a call center or service industry environment.

• Strong phone contact handling skills and active listening abilities.

• Familiarity with CRM systems and practices is advantageous.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Enthusiastic about technology with a desire to learn and grow within the company.

• Entry-level candidates are encouraged to apply; training will be provided for those with less experience.

What We Offer:

• Competitive starting salary.

• Comprehensive training and professional development opportunities.

• A supportive and dynamic work environment.

• Opportunities for advancement within the company.

Essential:

• Demonstrated ability to be curious and adaptive in this new call center industry.

• Must have excellent written and oral communication skills in English and show a commitment to understanding BNS’s culture.

• Seeks to engage with all people associated with the BNS’s Operations and to understand, learn from, and share cultural differences.

• Demonstrated application of continuous improvement ideas.

Computer Skills:

• Good computer skills with the ability to use integrated management systems, word processing, presentation, and spreadsheet applications.

Communication Skills:

• Ability to communicate effectively across all levels.

• Confident communicator with senior management and external stakeholders.

• Speaks fluent and standard English.

How to Apply:

Only candidates possessing the requisite experience are requested to apply and should submit their cover letters indicating the position for which they are applying and their unique qualifications for the position, along with academic qualifications (copies of degrees obtained and relevant certificates), 3 references, and a resume. Resume/CV must contain a cell phone number as well as an email address. Only short-listed candidates will be contacted for interview. Shortlisted candidates must share a one minute video recording reading a sample call center outbound script.

Interested applicants must submit their application to info@bnstechsolutions.com by 3:00 PM on Friday, May 25th. Please insert “Call Center Agent” in the email subject line.