Business Process Outsourcing · Monrovia, Liberia

Run more of your business for half the cost

BNS Technology Solutions is a Business Process Outsourcing provider in Monrovia, Liberia. We build and manage websites, run telemarketing campaigns, staff virtual assistants and manage social media for US businesses — with English-fluent teams and hours that overlap your working day.

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50%+
Typical saving vs. US-based staff
4
Service lines under one contact
GMT
Overlaps US East Coast hours
$0
Upfront on a new website
What we do

Four service lines, one point of contact

Each line is staffed by people trained for US-facing work — not repurposed general labour. Take one, or combine several under a single agreement.

Try Before You Pay

Website Development & Management

We design and build your website first. You only pay once you are happy with it — and we keep it running afterwards.

  • Design and build — custom, mobile-first, written for your customers
  • Hosting and SSL set up and managed for you
  • Ongoing updates: content, pages, images, prices, opening hours
  • Search and speed work so people can actually find and load your site
  • WhatsApp lead capture built in, so enquiries reach your phone

How Try Before You Pay works

  1. Tell us what you need A short WhatsApp conversation about your business, your customers and the pages you want.
  2. We design and build it We produce the real website — your words, your images, your branding. No deposit, no invoice.
  3. You review and request changes You see the finished site and tell us what to change. We keep adjusting until it is right.
  4. You pay when you are happy Only then do we take payment and put the site live. If it is not right for you, you owe nothing.
Start on WhatsApp

Telemarketing Services

Outbound and inbound campaigns run by agents trained on your product, your script and the rules of your industry.

  • Medicare outreach — CMS-compliant scripts, enrolment-period bursts, beneficiary education and warm transfer to licensed agents
  • ACA lead generation — Open and Special Enrollment campaigns, subsidy qualification, clean CRM data capture
  • B2B outreach and appointment setting — decision-maker prospecting, discovery calls booked, multi-touch follow-up
  • Inbound overflow and callback handling
  • Daily dial, contact and conversion reporting

Virtual Assistant Services

A dedicated assistant who learns how you work and takes the administrative load off your team.

  • Calendar and inbox management
  • CRM data entry and clean-up
  • Customer follow-up and engagement
  • Research, quotes and document preparation
  • Hourly, part-time or full-time engagements

Social Media Management

Your accounts posted to, replied to and reported on every month — without an agency retainer.

  • Strategy and content calendar
  • Content creation and scheduled publishing
  • Community management and enquiry triage
  • Facebook, Instagram, LinkedIn and WhatsApp Business
  • Monthly performance reporting
The competitive edge

Why US businesses outsource to Liberia

An English-first workforce, a time zone that lines up with your working day, and costs that do not require a quality trade-off.

English is the official language

Not a second language learned for work. Your customers talk to people who speak naturally, with no scripted-accent friction.

Hours that overlap yours

Liberia runs on GMT — four to five hours ahead of US Eastern. Your morning is our afternoon, so live cover is simple to schedule.

50%+ lower cost

Labour costs are a fraction of US rates, so the same budget buys considerably more capacity — dials, posts, tickets or hours.

Trained for US work

Our teams are trained on US insurance and Medicare rules, US B2B sales cadences and US customer expectations before they touch your account.

Cost comparison

What outsourcing this work would save you

Enter what you pay now for the roles you would hand over — agents, assistants or support staff — and see the annual difference.

Your current setup

Estimates use fully-loaded hourly cost, 52 weeks a year.

Estimated annual saving
$124,800
What you pay today $187,200
With BNS $62,400

Indicative only — your figure depends on the work, the hours and the skill level involved. Message us on WhatsApp and we will price your actual scope.

Get a quote for this scope
Compliance & standards

Built for US regulatory requirements

Regulated work needs more than willing staff. These are the standards our teams are trained and monitored against.

TCPA compliance

Outbound campaigns respect calling windows, consent requirements and do-not-call handling, keeping regulatory risk off your desk.

CMS Medicare guidelines

Medicare agents work to CMS marketing guidelines, including scope-of-appointment rules, required disclaimers and enrolment verification.

Data handling

Consumer data sits behind access controls, with documented recording, storage and retention policies — and we work to your manual where you have one.

Reporting you can audit

Weekly reporting on the numbers that matter — volumes, contacts, conversions, transfers, response times — so performance is never a guess.

Client feedback

What partners say about working with us

We are early in our journey, and we would rather show you the work than oversell it. Here is what clients have told us so far.

We were sceptical about an offshore partner for our Medicare campaigns, but the agents understood the product and stayed on script. Transfer quality was noticeably better inside two weeks.

RT
R. Thompson
Director of Operations, Medicare insurance agency

The cost difference is what got our attention. What kept us was the communication — my US clients could not tell the difference in call quality, and nothing needed re-explaining.

KJ
K. Johnson
Owner, independent insurance agency

They scaled our ACA enrolment push without us hiring domestically, ramped up fast, and put clean lead data into our CRM every single day.

ML
M. Lewis
VP Marketing, health insurance brokerage
Questions

Straight answers before you commit

The things businesses ask us most often — including exactly how Try Before You Pay works.

What does Try Before You Pay mean?
It means we design and build your website before you pay anything. We agree on what you need, we build it, you review the finished site and request the changes you want. Payment only happens once you are happy with the result. If it is not right for you, you walk away owing nothing.
What services does BNS Technology Solutions offer?
Four service lines: Website Development & Management, Telemarketing Services (Medicare outreach, ACA lead generation and B2B outreach with appointment setting), Virtual Assistant Services, and Social Media Management. You can engage one service line or combine several under a single point of contact.
Where is BNS based, and do your hours overlap with US business hours?
Our team works from Monrovia, Liberia, on GMT (UTC+0) — about four to five hours ahead of US Eastern Time depending on daylight saving. Your US morning is our afternoon, so live overlap with East Coast and Central business hours is straightforward, and teams can be scheduled later for West Coast coverage.
How much can we expect to save by outsourcing to BNS?
Most US businesses save 50% or more against the fully-loaded cost of the equivalent domestic staff, because Liberian labour costs are far lower while English is the official language, so there is no communication trade-off. The savings calculator on this page gives you an estimate for your own agent count and hourly rate.
Can you work within US regulatory requirements?
Yes. Outbound campaigns are run within Telephone Consumer Protection Act (TCPA) rules on calling windows, consent and do-not-call handling. Medicare work follows CMS marketing guidelines, including scope-of-appointment and disclaimer requirements. Consumer data is handled under documented access, recording and retention policies, and we work to your own compliance manual where you have one.
What is the minimum engagement size?
Smaller than most providers will take. A single website project is enough to get started, and telemarketing or virtual assistant work can begin with a two-agent pilot so you can measure results before scaling. There is no minimum seat count and no long lock-in.
How quickly can we launch?
Message us on WhatsApp and you will usually have a reply the same working day and a scoped proposal within two business days. Website projects typically have a first version for you to review inside a week. Telemarketing and virtual assistant teams go live once product, script and CRM training is complete, which is usually one to two weeks from sign-off.
Get in touch

Tell us what you need

WhatsApp is the fastest way to reach us — send a message and you will normally hear back the same working day.

WhatsApp +231 886 195 109
US line +1 404-379-7040
Email info@bnstechsolutions.com
Office Monrovia, Liberia (West Africa)
Time zone GMT (UTC+0) — 4–5 hrs ahead of US Eastern

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